📞 CLAIMS CENTER — Venom Scents Fragrance

At Venom Scents Fragrance, customer satisfaction is our priority. We offer an efficient and transparent claims system to assist you with any issue related to your order.

1. How to Submit a Claim

You can file a claim through the following channels:

• By email: contact.venomscents@gmail.com

• By phone: +33 7 48 60 55 15

• By postal mail:
  Venom Scents Fragrance
  62 Rue du Professeur Roux
  69200 Vénissieux, France

2. Response Time

• Acknowledgment of receipt: within 48 hours maximum

• Proposed resolution: within 14 business days maximum

3. Alternative Dispute Resolution

If no amicable agreement is reached:

• You may contact your local consumer arbitration or mediation service.

• You may also submit your case through the European Union Online Dispute Resolution (ODR) platform:
  👉 http://ec.europa.eu/consumers/odr/