Shipping Policy

Shipping Policy — Venom Scents Fragrance

Thank you for shopping with Venom Scents Fragrance.
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made on https://venomscentsfragrance.com.

1. Shipping Zones

We currently ship to:

  • All countries within Europe

  • Worldwide (international shipping available)

Shipping availability may vary depending on your location and carrier restrictions.

2. Delivery Times

Delivery times depend on the shipping method selected at checkout:

Shipping Method Estimated Delivery Time Price
DHL Express 3–5 business days 6.90
DHL Standard 5–7 business days 3.90

Delivery times start once payment has been confirmed and the order has been processed.

Shipping fees apply to all customers, both inside and outside Europe.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before you complete your order.

Additional fees may apply for:

  • Heavy items

  • Large orders

  • Non-standard packaging

These extra charges will always be communicated before shipment.

During certain promotions, free shipping may be offered (clearly stated when available).

Updated carrier rates:

  • DHL Express (4–5 business days):  £6.90

  • DHL Standard (7–9 business days):  £3.90

4. Order Processing & Delivery

Orders are delivered to the shipping address provided by the customer at checkout.

Deliveries are made at street level (main entrance or doorstep).

If an assembly or installation service is ever offered and selected (when available), delivery will include installation at the usage location.

Processing time: 1–3 business days, excluding weekends and holidays.

5. Tracking Your Order

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A direct link to the carrier’s tracking page

Tracking information may take 24–48 hours to update.

6. Failed Delivery Attempts

Delivery may fail if:

  • The address provided is incorrect or incomplete

  • The customer is absent during delivery

  • The delivery is refused without justification

If the package is returned to us due to customer error, reshipping fees will apply.

7. Risk of Transport

Risk of loss or damage transfers to the customer upon delivery.

If your package arrives visibly damaged:

  1. Note the issue on the delivery receipt (if possible)

  2. Take photos of the damaged parcel

  3. Notify us immediately at:
    📧 contact.venomscents@gmail.com

We will assist you with a carrier claim or replacement.

8. Heavy or Special Shipments

For bulky or heavy products:

  • Delivery may be handled by a specialized carrier

  • The customer must ensure accessibility (doors, elevators, stairs, etc.)

If delivery cannot be completed due to access issues, additional fees may apply.

9. Delays & Force Majeure

Venom Scents Fragrance cannot be held responsible for delays caused by:

  • Carrier strikes

  • Severe weather conditions

  • Customs clearance

  • Global crises or pandemics

  • Any force majeure circumstances

However, we will keep you informed as soon as we become aware of any delays.

10. Contact Information

For any questions regarding your order or this Shipping Policy, contact our Customer Service:

📧 Email: contact.venomscents@gmail.com
📞 Phone: +33 7 48 60 55 15
🌐 Website: https://venomscentsfragrance.com