Refund & Return Policy — Venom Scents Fragrance

Last updated: January 20, 2025

Thank you for shopping with Venom Scents Fragrance.
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. This Return Policy complies with European and French consumer protection regulations.

1. Return Window

You have 30 calendar days from the date you receive your order to request a return.
You do not need to provide any justification to exercise your legal right of withdrawal.

After this period, returns are only accepted in cases covered by the legal guarantee for manufacturing defects.

To be eligible, your item must:

• Be unused, unopened, undamaged

• Be in its original packaging

• Include all accessories, labels, and documentation

• Include proof of purchase (order confirmation or receipt)

⚠️ Items returned without first requesting a return will not be accepted.

2. How to Initiate a Return

To request a return, contact us at:

📧 contact.venomscents@gmail.com
📞 +33 7 48 60 55 15

Include:

• Your order number

• The item(s) you wish to return

• The reason for your return (optional for withdrawal)

If your return is accepted, we will provide:

• Detailed return instructions

• A return shipping label (if applicable)

3. Defective Products or Shipping Errors

If you receive:

• A defective product

• A damaged item

• The wrong item

You must notify us within 7 business days of receiving your package.

In these cases:

• Venom Scents Fragrance covers all return and replacement shipping costs

• You may choose between:

  • A free replacement, or

  • A full refund

The legal right of withdrawal remains valid even if the product has been tested, except for sealed hygiene products (e.g., deodorant sticks) once the seal is broken.

4. Refund Process

Once we receive and inspect your return, we will email you to confirm approval or rejection.

If approved:

• Refunds are issued to your original payment method within 5–10 business days

• You will receive an email confirmation when the refund is processed

If your refund seems delayed, please check with your bank or payment provider, as processing times vary.

5. Exchanges

We replace items only if they are defective, damaged, or incorrect upon arrival.

To request an exchange, send clear photos of the issue to:
📧 contact.venomscents@gmail.com

6. Return Shipping Costs

You are responsible for return shipping costs if the return is due to a change of mind (right of withdrawal), in accordance with European law.

Return shipping is free if:

• The item was defective or damaged

• You received the wrong product

⚠️ Original shipping fees are non-refundable unless the product was faulty.

7. Shipping Back Your Return

Once your return is approved, send the package to:

📍 1 Rue Georges Bernanos, 62300 Lens, France

Please ensure:

• Items are safely packed (ideally in original packaging)

• The return label (if provided) is correctly attached

8. Exceptions / Non-Returnable Items

The following items cannot be returned:

• Items related to hygiene or health once opened

• Customized / personalized items

• Products damaged due to misuse or improper handling

• Items returned after the 30-day window

• Clearance or final-sale items

If you’re unsure whether your item qualifies, contact us before purchasing.

9. Legal Guarantee

Regardless of this Return Policy, all products sold on Venom Scents Fragrance are covered by the two-year legal guarantee under European Union regulations.

This covers defects and issues not caused by misuse.

10. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account

2. Contact your credit card provider

3. If you have completed all steps and still have not received your refund, email us at:
   📧 contact.venomscents@gmail.com

11. Contact Information

For any questions regarding this Refund & Return Policy, contact us:

📧 contact.venomscents@gmail.com
📞 +33 7 48 60 55 15
📍 1 Rue Georges Bernanos, 62300 Lens, France