Warranty Policy

🛡️ WARRANTY POLICY — Venom Scents Fragrance

1. Mandatory Legal Warranty

All products sold on https://venomscentsfragrance.comcome with a minimum legal warranty of 6 months, in accordance with European Directive 1999/44/EC.

2. Coverage

The warranty covers manufacturing defects or non-conformity issues.
Customers are entitled to:

  • Free repair

  • Replacement with a new product

  • Price reduction

  • Contract cancellation

3. Exclusions

The warranty does not cover:

  • Damage caused by misuse, impact, or mishandling

  • Installations or usage not following provided instructions

  • Normal wear due to continuous use

4. Claim Procedure

To file a warranty claim:

  1. Contact our customer service at contact.venomscents@gmail.com or by phone at +33 7 48 60 55 15

  2. Provide your order number, a description of the defect, and photos if possible

  3. Send the product for evaluation

  4. Receive a resolution within a maximum of 30 days