Conditions of Sale
📘TERMS & CONDITIONS — Venom Scents Fragrance
Last updated: January 20, 2025
These Terms & Conditions govern all purchases made on the website:
🌐 https://venomscentsfragrance.com
By placing an order, the customer acknowledges having read, understood, and accepted these Terms & Conditions without reservation.
1. Legal Information
Company: Venom Scents Fragrance
Legal Representative: Elizabeth Vergara
Business Address:
Venom Scents Fragrance
BATS MAXIME
1 Rue Georges Bernanos
62300 Lens, France
📧 Email: contact.venomscents@gmail.com
📞 Phone: +33 7 48 60 55 15
Hosting Provider:
Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
2. Products
All products displayed on our website are described with the highest accuracy possible.
Minor variations in colors, packaging, or presentation may occur.
Products are offered within the limits of available stock.
3. Pricing
Prices on the website are listed in GPB ( £), all taxes included (TTC).
Shipping fees are calculated at checkout and displayed before payment confirmation.
Venom Scents Fragrance reserves the right to update prices at any time.
Products are billed based on the price displayed at the time of the order.
4. Orders
Placing an order means full acceptance of these Terms & Conditions.
Order process:
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Product selection
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Cart confirmation
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Entry of personal and delivery information
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Secure payment
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Email confirmation of the order
Venom Scents Fragrance may refuse an order in the following cases:
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Incorrect or incomplete address
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Payment failure
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Suspicion of fraud
5. Payment
Accepted payment methods include:
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Credit & debit cards (Visa, Mastercard, American Express, etc.)
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Payments are processed securely through Shopify Payments.
6. Shipping & Delivery
Shipping conditions are detailed in our Shipping Policy.
Estimated delivery times:
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DHL Express: 3–5 business days
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DHL Standard: 5–7 business days
Delivery times may vary depending on the destination, customs, weather, or carrier delays.
7. Returns & Withdrawal Right
In accordance with EU law, customers have 14 days from the delivery date to exercise their right of withdrawal.
⚠ Important Note:
Perfumes that have been opened, unsealed, or used cannot be returned for hygiene and safety reasons.
To request a return, contact us at:
📧 contact.venomscents@gmail.com
Return shipping costs are the responsibility of the customer unless the product is defective.
8. Refund Policy
A refund may be issued if:
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The product is defective
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The product has not been opened or used
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The return request is approved by our team
Refunds are processed within 7–14 business days after receiving the returned item.
9. Intellectual Property
All content on the website — including images, text, designs, logos, product descriptions, videos, and graphics — is the exclusive property of Venom Scents Fragrance.
Any reproduction, distribution, or use without written permission is strictly prohibited.
10. Personal Data
Personal data processing is described in detail in our Privacy Policy.
Venom Scents Fragrance complies with the GDPR (General Data Protection Regulation).
11. Limitation of Liability
Venom Scents Fragrance cannot be held responsible for damages resulting from:
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Improper use of the products
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Service interruptions
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Carrier delays
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Events beyond our control (force majeure, customs, weather, strikes, etc.)
12. Governing Law
These Terms & Conditions are governed by French law.
In the event of a dispute, both parties will seek an amicable resolution before any legal action.